Customer Experience Representative

5 days ago


Sparks, Nevada, United States Mountain Alarm Fire & Security Full time
Customer Experience Agent Job Description

Mountain Alarm Fire & Security is seeking a dedicated Customer Experience Agent to join our team in Reno, Nevada. As a key member of our Customer Experience Department, you will be responsible for providing exceptional service to our customers.

Key Responsibilities:
  • Administer inbound and outbound calls to deliver top-notch customer experience
  • Address customer inquiries, billing, and service-related issues
  • Provide basic troubleshooting to assist customers with alarm system issues
  • Schedule service appointments and alarm inspections
  • Collaborate with technicians to adjust appointments and reschedule as needed
  • Perform data entry within monitoring and accounting software
  • Offer feedback to management on customer service breakdowns or concerns
Requirements:
  • Scheduling or service coordination experience preferred
  • High School Diploma or equivalent
  • Excellent customer service skills
  • Aptitude for problem-solving and determining solutions for customers
  • Clear communication skills (email, phone, in-person) among internal departments, field technicians, sales consultants, and customers
  • Maintain a positive working environment with all employees, vendors, and customers
  • Must read and speak English
About Mountain Alarm Fire & Security:

With over 65 years of experience, Mountain Alarm Fire & Security has grown to locations throughout the western United States. As a family-owned and operated company, we strive to provide exceptional customer experiences from inception to beyond. We seek quality individuals with entrepreneurial spirits to help us excel in the industry.



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