Customer Experience Representative
5 days ago
Mountain Alarm Fire & Security is seeking a dedicated Customer Experience Agent to join our team in Reno, Nevada. As a key member of our Customer Experience Department, you will be responsible for providing exceptional service to our customers.
Key Responsibilities:- Administer inbound and outbound calls to deliver top-notch customer experience
- Address customer inquiries, billing, and service-related issues
- Provide basic troubleshooting to assist customers with alarm system issues
- Schedule service appointments and alarm inspections
- Collaborate with technicians to adjust appointments and reschedule as needed
- Perform data entry within monitoring and accounting software
- Offer feedback to management on customer service breakdowns or concerns
- Scheduling or service coordination experience preferred
- High School Diploma or equivalent
- Excellent customer service skills
- Aptitude for problem-solving and determining solutions for customers
- Clear communication skills (email, phone, in-person) among internal departments, field technicians, sales consultants, and customers
- Maintain a positive working environment with all employees, vendors, and customers
- Must read and speak English
With over 65 years of experience, Mountain Alarm Fire & Security has grown to locations throughout the western United States. As a family-owned and operated company, we strive to provide exceptional customer experiences from inception to beyond. We seek quality individuals with entrepreneurial spirits to help us excel in the industry.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative Position
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