Warranty Services Operations Manager

10 hours ago


Carlisle, Pennsylvania, United States Carlisle Companies Inc. Full time
Job Description

We are seeking a skilled Warranty Services Project Manager to join our team at Carlisle Construction Materials. This role requires a strong background in customer service, technical knowledge, and leadership skills. As a key member of our Warranty Services team, you will be responsible for resolving complex warranty claims, managing projects, and providing exceptional customer service.

Responsibilities:
  1. Process and manage incoming warranty claims, ensuring timely resolution and customer satisfaction.
  2. Work closely with Technical Representatives to investigate claims, develop repair plans, and negotiate costs.
  3. Communicate effectively with customers, owners, architects, and applicators to resolve issues and provide updates.
  4. Develop and implement strategies to improve claim resolution efficiency, reduce costs, and enhance customer satisfaction.
Requirements:
  • 5+ years of experience in warranty management, customer service, or a related field.
  • Strong technical knowledge of roofing systems, materials, and installation practices.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to travel < 10% for meetings and site visits.
Benefits:

Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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