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Heavy Duty Parts Sales Specialist
2 months ago
Job Title: Heavy Duty Parts Sales Specialist
Job Summary:
We are seeking a highly skilled and experienced Heavy Duty Parts Sales Specialist to join our team at Canady Tractor Trailer Parts. As a key member of our sales team, you will be responsible for selling aftermarket and OEM parts and accessories for medium and heavy-duty trucks to our customers.
Key Responsibilities:
- Engage with customers through retail and wholesale channels to understand their needs and provide them with comprehensive information on available options and pricing.
- Maintain and expand our existing customer base by acquiring new clients.
- Effectively communicate the features and benefits of our products or services to existing and potential customers.
- Engage in consultative discussions with customers to assess their parts requirements and determine the necessary parts or truck systems.
- Collaborate with technical support teams from manufacturers to ensure a thorough understanding of customer needs.
- Efficiently locate and obtain requested parts from our warehouse or vendors on behalf of customers.
- Determine the appropriate sales price for each customer in accordance with company procedures.
- Process customer returns of parts following our established procedures.
- In case of emergencies, arrange special orders for parts on an urgent basis.
- Handle approved credits for customers returning merchandise.
- Secure and renew orders while coordinating deliveries.
- Proactively recommend replacement, upgrades, or superseded parts to customers, highlighting how these changes can lower costs or enhance performance.
- Maintain the confidentiality of pricing lists and structures as required by our company procedures.
- Address customer inquiries regarding products, prices, availability, warranties, and product features.
- Provide customers with informative product literature.
- Optimize non-selling and non-service time by studying catalogs, bulletins, inventory changes, stocking, and related tasks.
- Ensure the parts counter area is clean and well-organized to enhance the overall sales experience.
- Proficiently operate the computer to access cataloging with system diagrams.
Requirements:
- Extensive knowledge of heavy and medium-duty truck parts is a requirement.
- A comprehensive understanding of truck systems and operations is necessary.
- Prior experience in parts sales would be advantageous.
- Availability to work on weekends is essential.
- Strong problem-solving skills and excellent decision-making abilities are highly regarded.
- A positive attitude and a strong work ethic are prerequisites for success.
- Exceptional customer service and effective communication skills are expected.
What We Offer:
- Family owned and operated business.
- Health Care Plan (Medical, Dental & Vision).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Short Term & Long Term Disability.
- Training & Development.
- Wellness Resources.
