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Personal Banker

2 months ago

Grangeville Idaho, United States Quality Talent Group Full time
About This Role

We are seeking a highly motivated and customer-focused Associate Personal Banker to join our National Branch Network team. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Participate in proactive outreach to build relationships with customers and propose suitable products and services to help them achieve their financial goals.
  • Assist customers with basic requests related to account openings, service requests, and credit applications.
  • Develop a deep understanding of our bank's products and services to effectively connect with customers' needs.
  • Interact with customers to demonstrate care and build trust, providing personalized solutions to meet their financial needs.
  • Collaborate with internal partners to refer customers' financial needs and provide seamless support.
Requirements
  • 6+ months of customer-facing experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Strong communication and interpersonal skills, with a focus on building strong relationships with customers and internal partners.
  • Ability to work weekends and holidays as needed, and maintain a cash drawer and handle cash transactions.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to fostering a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.