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Service Technician

1 month ago

Tucson, Arizona, United States Specialized Retail Stores LLC Full time
About the Role

This is an exciting opportunity to join our team as a Service Technician at Oro Valley Bicycle in Tucson, AZ.

Job Summary

A Service Technician is the front line and point person for our brand to the rider, providing exceptional service and technical expertise to ensure a seamless customer experience. This role involves working directly with riders to identify and meet their needs, providing solutions quickly and efficiently.

Key Responsibilities
  • Meet and greet riders, asking qualifying questions and listening to their needs to provide personalized service.
  • Speak authoritatively on technical matters related to our bicycles, providing expert advice and guidance.
  • Assist customers in an enthusiastic and courteous manner, providing "wow" customer service.
  • Responsible for properly taking in all service work, setting and exceeding rider expectations, and scheduling repairs.
  • Advise and assist customers with their product/service selection without bias.
  • Develop and maintain knowledge expertise of all merchandise in the department to effectively assist customers.
  • Assist with bike sales, providing technical consulting and other bike floor duties as needed.
  • Deliver best-in-class rider service, ensuring ongoing service and high levels of rider satisfaction.
  • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business.
  • Proficiency in Lightspeed point of sale systems and store operational websites.
  • Regular, dependable attendance and punctuality.
Requirements
  • Passion for cycling and the Specialized brand.
  • Bike shop/Bike mechanic experience preferred.
  • Excellent communication skills, with the ability to effectively interact with riders and team members.
  • Ability to work as business dictates, including weekends.
  • Ability to stand for extensive time periods, while occasionally walking, kneeling, or reaching.
  • Able to lift at least 50 lbs. or more and use proper lifting skills.
What We Offer
  • Competitive health care (Medical PPO or HDHP).
  • Dental.
  • Vision.
  • Health Savings Account (HSA).
  • Short and Long Term Disability.
  • Company-sponsored life insurance.
  • Optional Term Life Insurance.
  • Optional Critical Illness insurance.
  • Optional Critical Accident insurance.
  • Competitive vacation package.
  • 401(k) with match.
  • 8 Weeks paid parental leave.
  • Paid company holidays.
  • Employee discounts on all product.
  • Deep partner retail discounts.
  • Fitness & Events Reimbursement.
  • Uniform Allowance.
  • Employee Assistance Program.
  • Commuter Benefits (if applicable in state).
  • Family & Friends Discount.