Pharmacy Department Assistant

4 weeks ago

North Scituate, Rhode Island, United States Walgreens Full time

Job Description:

In accordance with state and federal regulations, assists the pharmacist in the practice of pharmacy, under direct supervision. Performs other Pharmacy Department duties in accordance with Company policies and procedures.

Responsibilities:

  • Operates pharmacy systems to obtain patient and drug information and process prescriptions.
  • Assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Develops strong relationships with most valuable customers.
  • Under the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy.
  • Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Registers all related sales on assigned cash register, collects and handles cash as required.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes manual claims for third party program prescription services in a timely and efficient manner.
  • Leads Pharmacy Department inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
  • Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
  • Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
  • May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
  • Assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
  • Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
  • Coaches pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy.
  • Complies with all company policies and procedures and maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.

Requirements:

  • PTCB certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

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