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Logistics Operations Supervisor

2 months ago

San Diego, California, United States gategroup Full time

We are seeking dedicated and proactive individuals to enhance the travel experience for our customers.
This role involves overseeing personnel (drivers and driver assistants) who facilitate services between the kitchen and drivers while managing activities on the dock.
Annual Salary:

•$60,000-66,560

Benefits Offered:

•Paid time off

•401k plan with company matching

•Company-sponsored life insurance

•Comprehensive medical, dental, and vision coverage

•Optional short-term and long-term disability insurance

•Voluntary life, accident, and hospital plans

•Employee Assistance Program

•Commuter benefits

•Employee discounts

•Complimentary nutritious meals for unit operations roles

Key Responsibilities:

  • Ensure adherence to quality production standards across all accounts.
  • Manage control sheets and assign team drivers to flights on a daily basis.
  • Inspect the dock area to confirm that employees have the necessary equipment and that trucks depart as scheduled.
  • Verify that all teams are catering to the correct aircraft and flights.
  • Ensure compliance with safety protocols and Airport Transport Authority badging requirements.
  • Collaborate with management to enhance unit performance.
  • Assist teams with late flights and equipment adjustments.
  • Gather information from airlines regarding service requirements and updates.
  • Maintain radio communication with the Operations Manager, meal planner, and leads during operations.
  • Conduct regular inspections of the kitchen to ensure no equipment is left behind after flights.
  • Oversee the security and proper transportation of galleys while maintaining vehicle cleanliness.
  • Ensure safety, quality, and compliance with customer specifications, regulatory requirements, and company policies.
  • Verify that specifications, airline diagrams, and other standards align with airline requirements.
  • Ensure all products are coded according to Gate Gourmet procedures.
  • Coordinate with maintenance staff to ensure preventive maintenance of machinery and fleet is conducted per schedule, reporting any maintenance and repair issues promptly.
  • Maintain company policies and procedures, as well as specification manuals for airline clients.
  • Monitor and achieve financial goals related to materials, productivity, overtime, and labor.
  • Prepare management reports (e.g., attendance, HAACCP, and labor) as needed.
  • Supervise drivers and driver assistants.
  • Train and evaluate employees on proper work procedures to maximize productivity and security while minimizing labor and food costs.
  • Conduct performance evaluations, coaching, counseling, and prepare corrective actions for employees, coordinating with HR and other support functions as necessary.
  • Manage workflow balancing by assigning responsibilities and workstations among employees on each shift.
  • Plan daily manpower needs, including assigning responsibilities and workstations.
  • Determine staffing needs for coverage (e.g., sick calls, vacation relief, medical leaves, volume changes).
  • In collaboration with department leaders, assess the number of employees required per shift.
  • Focus on employee retention and monitor turnover rates.
Education Requirements:
  • High School Diploma or GED is required.
  • Associate's degree or a degree from a four-year university or college is preferred.
Experience Requirements:
  • A minimum of 3 years of experience in a delivery driver role and/or customer service is required.
  • At least 2 years of supervisory experience in a high-volume, manufacturing, food production, restaurant, or catering environment is preferred.
  • Experience in the airline industry is a plus.
Skills Required:
  • Strong customer service capabilities.
  • Ability to supervise and motivate team members.
  • Commitment to excellence and a robust work ethic.
  • Attention to detail and compliance-oriented mindset.
  • Strong problem-solving and analytical skills.
  • Adaptability to operational needs as they arise.
  • Ability to perform under pressure and make sound decisions.
  • Basic computer skills with proficiency in Microsoft Office products.
Communication Skills:
  • Ability to communicate clearly and effectively, both verbally and in writing, to individuals and groups; actively listen to ensure understanding among all parties.
  • Bi-lingual skills in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish are advantageous.
Certificates, Licenses, and Registrations:
  • A valid driver's license is required.
  • Ability to pass a DMV verification process.
  • Clean driving record without moving violations or accidents.
  • Ability to obtain an Airport Transport Authority badge is required.
  • Ability to obtain a Customs Seal for the Airport Transport Authority badge is required.
  • A CDL driver's license is a plus.
Travel Requirements:
  • Willingness to travel up to 10% of the time.
Environmental Conditions:
  • Regularly stands, walks, bends, lifts, and moves intermittently during shifts of 10+ hours.
  • May experience physical discomfort due to temperature and noise in a typical production kitchen environment.
  • Ability to lift, push, pull, or maneuver 50-75 lbs.
  • Ability to work outdoors 75-80% of the time.
  • Ability to work at heights of approximately 50 feet.
  • Flexibility to work weekends and adjust schedules as needed.
Competencies for Success:
  • Critical thinking - Ability to search for information, analyze data, and resolve problems.
  • Engagement - Understanding others, leading teams, and developing talent.
  • Inspiration - Building relationships, motivating and inspiring others, and effective communication.
  • Achievement - Delivering results under pressure, driving performance improvement, and maintaining customer focus.
The above statements describe the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and assign other duties as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other category under applicable law.

For further information regarding Equal Employment Opportunity, please refer to the appropriate resources.