Customer Experience Liaison
4 weeks ago
The Customer Experience Liaison is responsible for managing all internal and external communications for the funding team, ensuring timely and effective responses. This role involves developing communication frameworks to support consistent messaging and high-quality service delivery.
Key Responsibilities:
- Provide best-in-class service by responding to inquiries for the Funding Communications Team via phone, email, chat, and video conference.
- Ensure that inquiries are responded to within the timeframes outlined by management.
- Maintain records of customer interactions, documenting details of inquiries, complaints, comments, and actions taken in compliance with privacy policies.
- Adhere to privacy and compliance requirements, including HIPAA regulations.
- Attain and maintain a proficient working knowledge of customer relations systems, Microsoft Office products, and other supporting databases.
- Respond to customer inquiries received through various channels, including email, mail, fax, chat, or phone.
- Collaborate as a cross-functional team member to contribute to company initiatives and goals.
- Demonstrate the core funding service department philosophies: Listen, Learn, and Lead.
- Perform other duties as assigned by the supervisor.
Requirements:
- Bachelor's degree preferred but not required.
- 2+ years of relevant communications experience and/or experience working with medical insurance.
- Bilingual in Spanish and English is desired but not required.
Work Environment:
This is a full-time position with a schedule of 6:30am to 3:30pm. Hybrid work environment, with onsite presence required 1-2 times per week. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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