Customer Service Representative
2 weeks ago
City of East Point, GA Job Overview
We are seeking a skilled and customer-focused individual to join our team as a Customer Resource Specialist. This role plays a crucial part in providing exceptional service to our citizens and internal customers.
About the Role
This position is responsible for collecting and processing public and in-house requests for information, revenues, and account set-up. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess strong problem-solving abilities.
Salary and Benefits
The estimated annual salary for this position is $41,600. Our benefits package includes paid holidays, vacation leave, sick leave, 457b Supplemental Retirement (Deferred Compensation Plan), Long and Short-Term Disability, Direct Deposit, Employee Assistance Program, Life Insurance, Pension Plan, Medical, Dental, Vision, Flexible Spending Account, and Dependent Care - Flexible Spending Account.
Key Responsibilities
- Answer incoming requests in a friendly manner and respond to broad questions and take complaints from the general public.
- Perform follow-up on various requests for information or public complaints and provide information on City operations.
- Operate credit card machines, registers/cash-drawers, computer, and telecommunication equipment and perform related routine clerical work.
- Provide proactive support for internal and external customers.
- Assist with other Customer Care duties, such as special projects, training responsibilities, or other similar tasks as assigned.
- Recommend and support the City's policies and procedures.
- Use prescribed telephone etiquette as well as in-person and follows customer service procedures.
Requirements
To be successful in this role, you should have an Associate's degree preferred with a minimum of 18 months experience or equivalent experience in a customer service, cash handling, ten key, and call center operation or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities for this position.
Knowledge and Skills Required
- Knowledge of modern office procedures and practices.
- Knowledge of general cash handling practices.
- Knowledge of City ordinances, policies, and procedures.
- Skill in providing customer service to the general public.
- Skill in performing basic mathematical calculations.
- Skill in oral and written communication.
- Ability to maintain accounting and clerical records and prepare reports.
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