Data Analyst
4 hours ago
Volt is seeking a highly skilled Data Analyst to join our team in Fountain Valley, CA. As a Data Analyst, you will play a critical role in developing and updating weekly Voice of the Customer (VoC) reports, identifying emerging and recurring customer issues, and analyzing survey verbatim comments.
Key Responsibilities- Assist Senior Manager in developing and updating weekly VoC reports
- Identify emerging and recurring customer issues
- Analyze survey verbatim comments
- Quantify frequency/magnitude of issues
- Calculate metrics
- Coordinate contributions from the Quality and Customer Care departments
- Assist Senior Manager in mapping customer-facing education documents and videos with survey questions and response options
- Assist the Quality & Customer Feedback team in defining Product Quality alerts
- Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports
- Clean, validate, and join data sets to aid in data linkage, aggregation, and analysis
- Maintain databases and workflows to support reporting and analysis
- Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, and issues/errors are identified
- Complete miscellaneous tasks to assist in supporting the department needs
- Experience in data analytics/data analysis
- Advanced MS Excel skills; pivot tables, v look ups, and formulas
- Experience with Tableau preferred
- Completed Bachelor's degree in Statistics, Data Analytics, Computer Science, or related field
- Excellent oral and written communication skills
- Organized and detail-oriented
- Ability to work with a variety of personalities
Volt offers a competitive pay rate of $30-40/hour, with the possibility of extension. We also offer benefits, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.
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