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Customer Service Ambassador

3 weeks ago

Webster, New Hampshire, United States Spirit Hospitality LLC Full time

Spirit Hospitality LLC is seeking a Customer Service Ambassador to join our team at the front desk. As a key member of our customer-facing staff, you will play a crucial role in ensuring that every guest has an exceptional experience during their stay.

Job Summary:

The Customer Service Ambassador will be responsible for providing top-notch customer service to our guests, responding to their needs and resolving any issues promptly and professionally. This includes registering guests, assigning rooms, and processing payments, as well as maintaining accurate records and performing administrative tasks.

Responsibilities:

  • Register guests and assign rooms based on their preferences and availability
  • Process payments and handle cash transactions accurately and efficiently
  • Respond to guest inquiries and resolve any issues promptly and professionally
  • Maintain accurate records of guest stays and perform administrative tasks as needed
  • Collaborate with housekeeping and maintenance teams to ensure smooth operations
  • Stay up-to-date on hotel policies, procedures, and promotions

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous customer service experience, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
  • Basic math skills and accuracy when handling cash and credit transactions
  • Ability to stand for extended periods and lift up to 30 pounds

Salary:

The hourly salary for this position is $14.50, offering a competitive rate for someone with your skills and experience. If you are a friendly and outgoing individual who enjoys working with people, apply today