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Wireless Access Specialist
2 months ago
Rojas Solutions is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our outreach team, you will play a vital role in promoting enrollment programs and providing top-notch customer service to our community.
Key Responsibilities- Outreach and Engagement: Contribute to outreach initiatives by directly engaging with community members, promoting enrollment programs, and providing information about available services.
- Customer Support: Support customers by answering questions, resolving issues, and ensuring a positive experience.
- Eligibility Verification: Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.
- Application Processing: Ensure applications are input into our system correctly and the required supporting materials are provided.
- Compliance and Professionalism: Adhere to government compliance protocol and maintain professionalism at all times.
- Team Collaboration: Collaborate with the Customer Support Representative team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.
- Education: High school diploma or equivalent preferred.
- Experience: Previous background in sales, community outreach, or a customer-facing role.
- Skills: Confident in engaging directly with community members, effective communication, and problem-solving skills.
- Personal Qualities: Passionate about helping others, eager to make a difference in the community, and comfortable working independently or as part of a team.