Fitness and Wellness Team Lead

5 days ago


Brooklyn, New York, United States CHELSEA PIERS LP Full time
About Us

At CHELSEA PIERS LP, we are passionate about transforming lives through sports, fitness, and event experiences. Our team is dedicated to delivering exceptional member experiences and fostering a positive work environment.

Job Overview

We are seeking a skilled Hospitality Manager to join our team at Chelsea Piers Fitness in Brooklyn, NY. As a key member of our hospitality team, you will be responsible for ensuring seamless operations and providing high-quality customer service to our members.

Responsibilities
  • Lead the Hospitality Team and maintain a positive attitude and initiative.
  • Provide high-level customer service and hospitality to members.
  • Manage the recruitment, onboarding, and coaching process for the Hospitality Team.
  • Facilitate and lead Hospitality Associate cross-training to ensure all team members understand hospitality and fitness concierge duties.
  • Maintain a high efficiency ranking on Medallia for Front Desk team.
  • Coordinate staffing schedules.
  • Complete bi-weekly payroll.
Requirements
  • College BA or BS degree preferred.
  • Minimum 1-3 years of professional experience.
  • Self-motivated with an entrepreneurial spirit who can run projects independently.
  • High-energy, personable, and passion for fitness with a team-first mentality.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office.
  • Ability to adapt to change and a willingness to improve and evolve.
Benefits
  • Full-time, paid position through bi-weekly payroll.
  • Pre-set schedule with flexibility to work non-traditional hours, including weekends and holidays.
  • Reports to the General Manager, Chelsea Piers Fitness - Flatiron.
Estimated Salary: $60,000 - $62,400 per year

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