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Customer Service Representative

2 months ago

Irondale, Missouri, United States Planet Fitness - Fitton Clubs Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior Judgement Free member experience.

Key Responsibilities:
  • Customer Service/Front Desk Activities:
    • Greet members and guests in a friendly and welcoming manner, providing exceptional customer service.
    • Answer phone calls in a professional and courteous manner, assisting callers with a variety of questions.
    • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point-to-sale system.
    • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance:
    • Ensure the front desk area and lobby are clean and orderly, going above and beyond to maintain a clean and welcoming environment.
    • Regularly clean and maintain the facility, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regularly clean and maintain all exercise equipment and tanning beds.
    • Regularly clean and maintain restrooms and wet areas, ensuring they are stocked and clean.
  • Qualifications & Requirements:
    • Applicants must be 18 years of age or older.
    • High School diploma/GED equivalent required.
    • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
    • Prior customer service experience preferred.
    • Upbeat, positive, and professional attitude.
    • Punctuality and reliability are a must.
    • Ability to obtain and maintain CPR/AED certification within company time frames and maintain physical ability to perform CPR/AED in the event of a medical emergency.
    Why Join Our Team?
    • Contribute to creating a healthier planet by helping us change people's lives every day.
    • Work alongside an amazing group of talented and dynamic professionals.
    Benefits:
    • Medical, dental, and vision insurance.
    • PTO paid time off.
    • Free Black Card membership.
    • 401(k) and Roth retirement savings plans.
    • Healthcare and dependent care flexible spending accounts.
    • STD, LTD, term life insurance, and other benefits.