Customer Service Representative

2 weeks ago


King, North Carolina, United States EMS Management & Consultants Full time
About the Role

We are seeking a highly skilled and professional Customer Service Representative to join our team at EMS Management & Consultants. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through phone calls, emails, and other communication channels.

Key Responsibilities
  • Answer phone calls and respond to customer inquiries in a timely and professional manner
  • Identify customer needs and determine the next appropriate action to resolve their issues
  • Utilize job aids, SOPs, and other resources to provide accurate and efficient service
  • Document customer interactions and outcomes in a clear and concise manner
  • Escalate complex issues to senior advisors or management as needed
  • Maintain high levels of customer satisfaction and quality scores
Requirements
  • High school diploma or equivalent
  • Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and proficiency in MS Office
Why EMS Management & Consultants?

We offer a dynamic and supportive work environment, flexible scheduling, and opportunities for career growth and development. Our comprehensive benefit package includes health insurance, retirement plans, and paid time off. Join our team and take the first step towards a rewarding career in customer service



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