Global Tech Infrastructure Senior Analyst

3 weeks ago


Chicago, Illinois, United States McDonald's Corporation Full time
Job Summary

We're seeking a highly skilled Senior Technical Product Analyst to join our Global Technology Infrastructure & Operations team at McDonald's Corporation.

As a key member of our team, you will be responsible for engineering change automation solutions, driving continuous improvement, and facilitating adoption of standards to ensure that teams are deploying highly available, fault-tolerant code.

Key Responsibilities:

Automate Change & Release Process
  • Automate the change & release process with custom workflows and integrations spanning ITSM, CI/CD, Observability, and AIOps systems.
Collaborate with Stakeholders
  • Collaborate with collaborators to capture requirements and translate them into technical solutions within the ServiceNow platform.
  • Work with the DevSecOps platform team to integrate CI/CD pipelines & DevOps practices with change management automation and tooling.
  • Collaborate with cross-functional teams to ensure that security and compliance are considered by change automation and standards.
Implement Disaster Recovery and Business Continuity
  • Implement disaster recovery and business continuity compliance gates in the change management approval automation and governance.
Participate in Evaluation and Selection
  • Participate in the evaluation and selection of third-party ServiceNow applications and integrations.
Manage Change & Release Automation Product
  • Supervise and maintain the change & release automation product.
Drive Proof of Concepts and Conduct Feasibility Studies
  • Drive proof of concepts and conduct technical feasibility studies for business requirements.

Requirements:

  • 3 to 5 years of experience in a similar role.
  • Experience with ServiceNow modules including ITSM, ITOM, and ITAM.
  • Experience with Service Now DevOps Change Velocity implementation preferred.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency with ServiceNow components such as Service Catalog, Record producers, order guides, Change/Incident/Problem Management, Asset Management, CMDB.

We're an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone.



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