Shift Supervisor
2 months ago
TemPositions is seeking a skilled Shift Supervisor to oversee the delivery of trauma-informed social services at our city sanctuary hotels throughout New York City. As a Shift Supervisor, you will work collaboratively with hotel operations and security staff to welcome and engage migrant and asylum-seeking individuals, providing on-site support and supervision to community associates.
ResponsibilitiesAs a Shift Supervisor, your key responsibilities will include:
- Managing Daily Operations: Oversee the seamless transition of social services operations from one shift to the next, ensuring a smooth and efficient service delivery.
- Supervising Community Associates: Provide guidance and support to community associates, reviewing completed assessments and ensuring that they provide culturally sensitive, trauma-informed services.
- Ensuring Staff Coverage: Monitor attendance and ensure that community associate staff are adequately covered, intervening in crises and counseling clients as needed.
- Planning and Troubleshooting: Collaborate with operations and security staff to plan and troubleshoot issues, ensuring that services are delivered effectively.
- Coordinating Services: Coordinate interpretation and translation services, providing coverage for community associate staff as needed.
- Incident Management: Manage and document incidents, ensuring that all necessary steps are taken to resolve issues.
- Staff Development: Support the development of community associates, providing feedback and guidance to enhance their skills and performance.
To be successful as a Shift Supervisor, you will need:
- Bachelor's Degree or Equivalent Experience: A bachelor's degree in a relevant field or two years of relevant social services experience working with vulnerable populations.
- Strong Understanding of Trauma: A strong understanding of trauma and its impact, as well as experience delivering trauma-informed, culturally sensitive services.
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse stakeholders.
- Leadership and Problem-Solving Skills: Strong leadership and problem-solving skills, with the ability to work independently and manage a team.
- Knowledge of Immigration Laws: A working knowledge of immigration laws and procedures, with the ability to provide guidance and support to clients.
We are particularly interested in candidates with:
- Master's Degree in Social Work or Human Services: A master's degree in social work or a related field, with two years of relevant experience working with migrant and asylum-seeking populations.
- Fluent Language Skills: Fluency in English and Spanish, with the ability to communicate effectively with clients and staff.
- Supervisory Experience: Two or more years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services.
- Knowledge of Immigration Laws and Regulations: A solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
This is a full-time position, with shifts available during the day, evening, or overnight.
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