Field Service Technician

2 days ago

Victorville, California, United States Genuine Parts Company Full time

Job Summary:

The Field Service Technician will perform moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The successful candidate will be responsible for the installation, diagnostics, repair, and support for equipment that is installed and operating at customer sites.

Key Responsibilities:

  • Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
  • Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
  • Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
  • Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
  • Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
  • Provides technical support and training to customers on operational or maintenance aspects of system equipment.
  • Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
  • Performs other duties as assigned.
  • Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing, and equipment upgrades on a 24/7 on-call basis.

Requirements:

  • Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.
  • Ability to read hydraulic schematics.
  • Ability to operate shop equipment safely.
  • Excellent verbal and written communication skills.
  • Work effectively with customers, peers, and management to resolve client issues.

Physical Demands:

  • Push/pull up to 100 pounds.
  • Lift/carry up to 100 pounds.
  • Lift bulky objects.
  • Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb, and carrying/crawling.
  • Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Benefits:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Compensation:

In compliance with pay transparency requirements, we are excited to share that the base pay range for this position is $25 - $32 annually/hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

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