Residence Inn Hospitality Representative

3 days ago


Fremont, California, United States Residence Inn Fremont Full time
About the Role

We are seeking a highly skilled Front Desk Agent to join our team at Residence Inn Fremont. As a key member of our front office team, you will be responsible for providing exceptional customer service to all guests during their stay.

Key Responsibilities:
  • Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by ensuring accurate and timely processing of guest requests.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local amenities.
  • Familiarize yourself with all in-house groups, rates, packages, and special promotions to ensure seamless guest experiences.
  • Operate the front desk computer system efficiently and effectively, utilizing hospitality terminology to communicate with colleagues and guests.


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