Customer Service Representative

7 days ago


Florence, Colorado, United States Nirvana Center Dispensaries Full time

Nirvana Cannabis of Florence is hiring a Customer Service Representative to join our team as a key member in providing impeccable customer service while complying with all AZDHS regulations and company policies.

A Customer Service Representative is someone who can use their comprehensive cannabis knowledge to guide customers to the appropriate medical or recreational product(s) and provide prompt service and quality products while maintaining a clean, safe, and welcoming store environment.

  • Greet customers and place them in the appropriate queue.
  • Answer customers' questions regarding the different strains of cannabis, their medicinal use, and methods of consumption.

The responsibilities of a Customer Service Representative include maintaining the flow of the sales floor, keeping the manager or supervisors informed of any complaints or issues that may arise, and helping customers navigate the world of cannabis consumption while abiding by all policies, procedures, and operational guidelines.

Key Responsibilities:
  • Perform assigned duties, including side tasks like cleaning and organizing.
  • Adhere to scheduled breaks and lunches set by management.
  • Be trained in budtender, reception, and inventory duties.
  • Follow all company and state transaction procedures (e.g., MVP, Scan-Tag-Bag, cash handling).
  • Understand and comply with Nirvana Cannabis policies and Arizona regulations.
  • Communicate effectively and foster teamwork.
  • Provide excellent customer service by actively listening and recommending products.
  • Work with urgency and attention to detail.
  • Maintain a clean, organized work area and sales floor.
  • Execute supervisor-assigned tasks as needed.
  • Operate the Dutchie POS system and verify correct discounts.
  • Check ID validity, ensuring compliance with government-issued requirements.
  • Follow proper cash handling practices.
  • Complete opening/closing tasks thoroughly and on time.
  • Respect and follow the chain of command.
  • Take control of transactions and own any mistakes.
  • Stay teachable and open to constructive feedback.


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