Customer Service Team Lead

3 weeks ago


Houghton, Michigan, United States Goodwill Industries of Northern WI and Upper MI Full time

Job Title: Customer Service Team Lead

Company Overview: Goodwill Industries of Northern Wisconsin and Upper Michigan is a non-profit organization that provides employment services and job training to individuals in need.

Salary: The estimated annual salary for this position is $36,000 plus bonuses, based on experience.

Job Description: As a Customer Service Team Lead, you will be responsible for assisting with retail operations in Houghton, MI. This includes:

  • Assisting with hiring, training, developing, supervising, evaluating, and scheduling team members
  • Ensuring proper handling and processing of donations
  • Ordering and maintaining store supplies
  • Completing regular reports and inspections

Required Skills and Qualifications: To be successful in this role, you should have:

  • A high school diploma or equivalent
  • Retail work experience required
  • Experience in a management/supervisory retail setting preferred
  • Ability to work evenings, weekends, and some holidays

Benefits: Goodwill Industries offers a comprehensive benefit package, including opportunities for advancement and professional growth.



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