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Senior Data Center IT Support Specialist
2 months ago
We are seeking a highly skilled Senior Data Center IT Support Technician to join our team at Microsoft Corporation. As a key member of our Data Center Operations team, you will be responsible for providing top-notch IT support for our secure access workstations, laptops, servers, and conference rooms Audio/Visual equipment.
Key Responsibilities- Provide IT support for SAW devices, ensuring they are in a healthy state and meet Security's compliance standards.
- Manage SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
- Perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
- Provide Senior Data Center Technician-level support, including performing power cycles, swapping out failed components, handling storage media, and troubleshooting.
- Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting.
- Assist the Data Center Inventory and Asset Management Team with shipping/receiving and inventory management.
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
- 2+ years of experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Preferred qualifications include a technical college degree in Computer Science, Math, Telecommunications, or equivalent work experience.
- Applicable certifications, such as CompTIA, Microsoft, or Network Certifications.
- Experience operating heavy-load movement equipment, such as pallet jacks and chassis lifts.
- Flexibility to work non-business hours, including weekends and/or holidays.
- Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction.
Microsoft offers a competitive salary range of $54.76 per hour, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation.
Microsoft is an equal opportunity employer and welcomes applications from qualified candidates without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
