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Commercial HVAC Dispatch Specialist

1 week ago

Sterling, Virginia, United States Commercial Express HVAC LLC Full time

Key Responsibilities:

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  • Coordinate and schedule service calls: Efficiently assign service calls to technicians and ensure all appointments are scheduled in a timely manner.\
  • Customer Communication: Serve as the primary point of contact for customers, ensuring clear communication regarding service appointments, technician arrival times, and updates.\
  • Create and manage work orders: Generate and maintain accurate service call work orders, ensuring all details are correct for technicians to perform their duties efficiently.\
  • Track service call progress: Track the progress of service calls to ensure timely completion and resolve any issues that may arise.\
  • Professional Interaction: Communicate with customers in a friendly, clear, and professional manner, ensuring an excellent customer service experience.\
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Essential Skills and Qualifications

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  • Education: High school diploma or GED required.\
  • Experience: A minimum of 2 years of experience in Commercial HVAC dispatching.\
  • Customer Service: Strong interpersonal skills with a focus on delivering excellent service and managing customer expectations.\
  • Organizational Skills: Excellent ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.\
  • Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with dispatching software.\
  • Punctuality and Reliability: Dependable and punctual, with a strong commitment to contributing to team success.\
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Benefits

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  • Medical, dental & vision insurance.\
  • 401k Retirement Plan with Match.\
  • Employer paid Life Insurance, Short-term and Long-term disability insurance.\
  • Optional Supplemental Life insurance.\
  • Holiday Pay.\
  • Paid Time Off.\
  • Bonus'.\
  • Employee referral program.\
  • Employee events.\