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Customer Service Representative

2 months ago

Eunice, Louisiana, United States 1st Franklin Financial Corp. Full time
Customer Service Representative Opportunity

1st Franklin Financial Corporation is seeking a highly skilled Customer Service Representative to join our team in Eunice, LA. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Build and maintain relationships with internal and external stakeholders
  • Ensure customer confidentiality and private information is maintained
  • Process customer applications and make recommendations for product and service approval
  • Process payments and verify cash, endorsements, and receipts
  • Prepare and present daily marketing offers
  • Responsible for assigned collection of customer accounts
  • Compile and maintain records of daily tasks
Requirements:
  • High School Diploma or equivalent
  • Ability to meet current licensing requirements
  • Strong analytical and interpersonal skills
  • Ability to maintain confidential business and personal information
  • Action and result-focused
  • Strong communication skills (verbal and written)
  • Proficient in MS Office Suite products
  • Valid driver's license and ability to operate an automobile
About Us:

1st Franklin Financial Corporation is a family-run company with over 80 years of experience providing financial solutions across the Southeast. We offer a competitive salary, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time. Our goal is to provide a supportive and developmental environment for our employees to grow and succeed.