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Product Serviceability Specialist

3 weeks ago

Salisbury, North Carolina, United States Agility Fuel Systems LLC Full time

We are seeking an ambitious and driven Product Serviceability Specialist to work closely with our global Field Service Engineering team at Agility Fuel Systems LLC in Salisbury, NC, US.

The estimated annual salary for this position is approximately $85,000 - $110,000, depending on experience.

This role offers an incredible opportunity to engage in a dynamic, cross-functional environment where collaboration is at the heart of the job. The successful candidate will lead the strategy for service of upcoming products through inter and intra departmental communications, monitor change requests, and provide technical interface to the documentation team.

Key Responsibilities:

  • Lead design for serviceability input of new products
  • Manage and distribute Internal Support Requests for action as necessary
  • Research options and sales volumes of products for refurbishment packages
  • Actively participate in the capacity of an Individual Contributor providing serviceability requirements and working closely with Product Managers and Engineering to track progress of these features

Requirements:

  • Ability to effectively influence cross-functional teams through negotiation and conflict management, guiding to issue resolution and meeting aggressive goals
  • Physical requirements include the focus and ability to perform any of the work involved in the design and building of alternative fuel systems including installation, diagnosis and repair
  • Experience in alternative fueled vehicle fuel systems is a strong benefit
  • Proficient in 3D CAD design software review, design capability a benefit
  • A focused and passionate commitment to improving our products and the supportability experience for our customers and field service technicians