Member Experience Coordinator

6 days ago


Hiram, Georgia, United States Sam's Club Full time
Member Experience Coordinator Job Description

This Member Experience Coordinator role is responsible for ensuring that every member has an exceptional experience at our store. You will be the face of our company, interacting with members daily and providing them with top-notch service. Your goal will be to ensure that every interaction with a member is positive and memorable.

Key Responsibilities:
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
Requirements:
  • $16-$23 per hour based on location and experience
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic math skills
  • Previous retail experience preferred


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