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Director of Client Operations Manager
2 months ago
Premise Health is seeking a seasoned professional to fill the role of Director of Client Operations. This position will oversee the management of multiple employer worksites across various lines of health and fitness-related services within a geographic area.
Key Responsibilities- Serve as the primary client contact for strategic integration and expansion opportunities, ensuring exceptional client satisfaction and value-added strategies.
- Identify and implement processes to improve overall performance of health centers, defining innovative measurements of performance standards to integrate corporate strategies.
- Demonstrate strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings to drive strategic and relevant operational outcomes.
- Strategically identify and solve complex problems effectively, utilizing internal support to develop proactive approaches.
- Own client/site meetings, committees, and task forces to support strategic initiatives and goals.
- Operational lead on implementations post-go-live.
- Coordinate and facilitate communication across virtual sites, effectively navigating multilayer client relationships.
- Manage complex multiple lines of service and clients, providing effective leadership, coaching, and mentoring at the site level.
- Build talent to proactively manage additional lines of service.
- Participate in sales processes and serve as an escalation point for clients.
- Consult with Medical, Legal, or Compliance departments regarding regulations, practices, and certification requirements.
- Manage site-level supervisors and oversee the client/site meetings, committees, and task forces to support strategic initiatives and goals.
- Bachelor's degree in a related field or equivalent experience.
- 7+ years of experience in a business environment or related industry, managing others.
- Experience working as a licensed healthcare professional preferred.
- Experience managing virtual teams.
- Healthcare experience managing in a medical, pharmacy, fitness, or other similar environment preferred.
- Experience in an Operations function desired.
- Prior budget and P&L responsibility desired.
- Demonstrated experience with medical information management systems.
- Demonstrated process or efficiency management.
- Strong Excel, PowerPoint, Word, and Outlook skills required.
- Strong written, verbal, and presentation skills required.
- Excellent demonstrated follow-up skills and attention to detail.
- Ability to work both independently and as a team member.
- Strong relationship-building skills.
- Ability to interact at all levels of the organization (both internal and external).
- Demonstrated strong leadership skills.
- Demonstrated adaptability and ability to manage change.
- Knowledge of Workers' Compensation, Medicare, and/or clinical standards of practice preferred.
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. We partner with our clients to offer fully connected care - in-person and in the digital environment.
BenefitsPremise Health offers a wide range of dynamic, purpose-driven career opportunities. We provide competitive pay, benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more.
Equal Opportunity EmployerPremise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
