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Pet Care Specialist

2 months ago

Salt Lake, Utah, United States Petco Full time
Job Summary

We are seeking a highly motivated and customer-focused Pet Care Specialist to join our team at Petco. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and ensuring a positive shopping experience for our guests.

Key Responsibilities
  • Provide optimal customer service and support to guests, including answering questions and making product recommendations.
  • Assist guests in selecting merchandise and ensure that they have a positive shopping experience.
  • Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
  • Perform cashiering duties and process transactions accurately and efficiently.
  • Ensure that merchandise is properly stocked and priced, and that the store is well-organized and visually appealing.
  • Adhere to established operational guidelines and store policies and procedures.
  • Evaluate guest inquiries and refer to a supervisor as needed.
  • Key Accountabilities:
    • Ensure the health and well-being of live animals by providing the correct care in accordance with established Petco standards, policies, and procedures.
    • Interact professionally and effectively with all professional contacts, with an emphasis on company interests.
    • Provide prompt and courteous service to all guests, including determining their needs and sharing product knowledge to suggest the appropriate merchandise.
    • Demonstrate knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family, and effective suggestive selling techniques to increase sales.
    • Ensure an exceptional guest experience for all Omni-channel initiatives, including Instacart, Extended Aisle, and Repeat Delivery.
    • Perform all aspects of point-of-sale service, including cash sales, credit and check sales, returns, and exchanges.
    • Assist in stocking and facing merchandise according to established standards.
    • Complete cash register transactions and assist with guest carry-out service, including merchandise weighing up to 50 pounds per trip.
    • Assist in the loading, unloading, and stocking of merchandise according to established procedures.
    • Ensure that store animals, birds, reptiles, and fish receive the highest quality care, maintained in habitats that are clean, safe, and secure.
    • Alert store leaders immediately if any animal, reptile, bird, or fish is in need of medical attention or other special care.
    • Perform routine housekeeping tasks as required to maintain the professional image and appearance of the store.
    • Assist store leadership in the opening and closing of the store as needed, including the accurate completion of required paperwork.
    • Participate in the completion of quarterly and annual physical inventory counts.
    • Adhere to and promote established safety procedures and maintain a clean, safe, and healthy environment for store partners, guests, and animals.
    • Perform special projects as assigned.