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Field Service Technician 2

2 months ago

Des Moines, Iowa, United States Oracle Full time

Overview

We are looking for a skilled professional to deliver on-site technical support in the Des Moines region. This role encompasses troubleshooting and resolving issues related to hardware, software, applications, and networking. Responsibilities may include the installation and upkeep of products.

Key Responsibilities

The individual will serve as the primary point of contact for on-site technical system support, addressing hardware, software, applications, and networking needs for clients and field staff. The position demands a commitment to achieving high customer satisfaction through the proficient execution of technical support and service initiatives. Duties may involve:

  • Overseeing product performance and maintenance
  • Coordinating installations and project management
  • Engaging in site planning and delivering professional services
  • Proactively managing resources and resolving issues
  • Utilizing system diagnostics to troubleshoot problems

Work will primarily occur at client locations, and the role includes an on-call rotation with variable shifts based on operational demands. The responsibilities are diverse and complex, requiring independent judgment and may involve leading projects.

Candidate Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience
  • Proven experience in IT infrastructure support and server management within a mid-sized environment
  • Familiarity with data center mechanical and electrical equipment
  • Strong analytical skills with a focus on resolving customer issues
  • Experience in a mission-critical operations setting
  • Ability to respond promptly to on-call situations, with a valid driver's license for travel to data center sites
  • Physical capability to lift up to 25 kg and work in confined or elevated spaces
  • Excellent verbal and written communication skills, with the ability to engage effectively in virtual settings
  • Commitment to process adherence and excellence
  • Experience in direct customer support and service delivery
  • Ability to collaborate effectively in remote teams or work independently
  • Demonstrated reliability, self-motivation, and service orientation

Data Center Expertise

  • Basic understanding of data center design, including electrical and cooling systems
  • Knowledge of airflow management strategies
  • Experience with equipment installation and commissioning
  • Proficient in structured cabling for fiber and copper

Technical Skills

  • Systems administration for Linux and/or Windows servers
  • Hardware troubleshooting and repair
  • Fundamentals of networking, including DNS and TCP/IP
  • Understanding of IT hardware concepts such as RAID and SAN
  • Experience with operating system installations and configurations
  • Familiarity with core OS services including SSH, Telnet, and FTP

Role Expectations

  • Act as a liaison between technical and non-technical teams
  • Provide timely technical solutions to internal customer challenges
  • Participate in the maintenance and optimization of production server hardware
  • Conduct system-level diagnostics and repairs
  • Plan and commission new equipment installations
  • Stay updated on emerging technologies and implement them as needed
  • Adhere to health and safety protocols consistently
  • Collaborate effectively within a multidisciplinary team

Additional Information

This position may require additional on-site work at client locations as necessary.