Community Engagement Liaison

3 weeks ago

Austin Texas, United States CommUnityCare Health Centers Full time
Community Engagement Coordinator

Overview:

This role offers a hybrid work model, requiring employees to work onsite at our primary office location at least 2 days per week.

In collaboration with patients, families, staff across all disciplines and departments, and community-based organizations, this position reports to the Manager of Community Health Social Services and is responsible for establishing, developing, and strengthening our partnerships with community-based organizations.

This includes coordinating day-to-day community engagement, providing support to organizations when issues arise, and working with cross-functional teams to document problem resolution steps and implement solutions.

The Community Engagement Coordinator will identify opportunities for engaging community-based organizations to enhance CUC's ability to address patients' social needs.

Responsibilities:
  • Works across disciplines and department teams and community-based organizations to help CUC meet its organizational goals.
  • Conducts outreach to CUC staff and department leaders and engages them with using the findhelp platform to manage incoming and outgoing service referrals.
  • Supports CUC department leaders throughout their engagement journey - with corresponding messaging, strategies, and resources provided by the designated Community Engagement Manager and the findhelp team.
  • Monitors and advises on community-based organizations' engagement needs.
  • Responsible for the development and/or coordination of community-based organization engagement.
  • Applies best practices as trained by findhelp's Community Engagement Manager and works to incorporate them into existing engagement strategies.
  • Applies best practice precautions needed to protect patient information while engaging with community-based organizations.
  • Receives and applies training on how to use (url removed) and how to talk with community-based organizations about the platform and its benefits.
  • Conducts outreach to key community-based organizations and engages them with using the findhelp platform to manage incoming and outgoing service referrals.
  • Educates CUC staff and the community on the value of participating in the findhelp social care network and free suite of intake tools and impact reports available to nonprofits, faith-based organizations, and government entities.
  • Supports organizations throughout their engagement journey - with corresponding messaging, strategies, and resources provided by the designated Community Engagement Manager and the findhelp team.
  • Identifies opportunities for collaboration with local partners to build trust, maximize impact, and deepen engagement with organizations.
  • Assists the team by participating in community programs, events, outreach activities, trainings, meetings, and other activities as requested by supervisor, this may include activities outside of the office and outside of regular work hours.
  • Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
  • Complies with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

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