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Retail Operations Supervisor

2 months ago

Clemmons, North Carolina, United States Ross Stores, Inc. Full time

Join Our Team as a Retail Operations Supervisor

At Ross Stores, Inc., we prioritize our people and foster a culture that values every team member. As the largest off-price retailer in the nation, we operate over 2,000 stores and have a proven history of success and expansion. Our mission is to provide customers with a continuous selection of high-quality brands and fashionable merchandise at exceptional prices, all while creating an enjoyable shopping experience.

What You Can Expect:

  • Achievement: Our dedicated team strives for excellence while continuously learning and adapting.
  • Career Advancement: We cultivate top talent because our growth is linked to the development of our people.
  • Collaboration: We work together to tackle challenges and discover effective solutions.
  • Diversity and Inclusion: We celebrate the diverse backgrounds and ideas of our employees and customers, recognizing that our differences strengthen us.

As a key member of our Store Leadership team, the Retail Operations Supervisor is responsible for overseeing a designated area of the store and managing overall operations when acting as the Manager on Duty. Key responsibilities include:

Key Responsibilities:

  • Safety and Security: Uphold safety as the top priority by maintaining a secure shopping environment. Address any unsafe conditions promptly.
  • Customer Engagement: Treat all customers and associates with respect, demonstrating professionalism and courtesy.
  • Brand Representation: Uphold the company’s brand image by maintaining a professional appearance and ensuring compliance with dress code standards.
  • Merchandising Excellence: Ensure that merchandise is presented according to company standards, including recovery, sizing, and markdowns.
  • Loss Prevention: Implement loss prevention strategies by maintaining a strong customer service presence and safeguarding confidential information.
  • Front End Operations: Supervise front-end processes, ensuring efficient customer service and compliance with company standards.

Qualifications:

  • Strong verbal communication skills.
  • Prior experience in customer service and supervisory roles is preferred.
  • Ability to perform basic mathematical calculations.
  • Willingness to work flexible hours, including evenings and weekends.

Physical Requirements:

  • Ability to stand and move throughout the store for extended periods.
  • Capability to lift and carry items weighing more than 25 lbs.

This position plays a vital role in ensuring the success of our store operations and enhancing the customer experience. We are committed to creating an inclusive work environment that supports continuous learning and development for all team members.