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Hospitality Service Associate

2 months ago

Schererville, Indiana, United States Hampton Inn & Suites Schererville Full time
Job Overview

We are looking for a Hospitality Service Associate to enhance our guest experience. This role involves assisting visitors and identifying opportunities for operational enhancements.

Key Responsibilities:

  • Check in and allocate accommodations for guests
  • Verify reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of occupied accommodations and guest details
  • Relay essential guest information to relevant departments

Required Qualifications:

  • Prior experience in customer service, front desk operations, or related roles
  • Ability to foster positive relationships with guests
  • Strong organizational capabilities
  • Exceptional written and verbal communication skills