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Customer Service Representative

2 months ago

Gardner, Kansas, United States Joe Oldham - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Joe Oldham - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide timely responses to inquiries.
  • Provide Exceptional Customer Service
    • Offer prompt, accurate, and friendly service to clients, addressing their questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Utilize a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless client service.
    • Communicate effectively with clients and team members to resolve issues and meet client needs.
Requirements
  • Dedicated to Customer Service
    • Strong commitment to delivering exceptional customer service and building long-term relationships with clients.
  • Excellent Communication Skills
    • Effective communication skills to interact with clients, team members, and other stakeholders.
  • Problem-Solving and Adaptability
    • Proactive approach to problem-solving and ability to adapt to changing client needs and agency requirements.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward performance and drive business growth.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the agency, with a focus on developing skills and expertise.
  • Valuable Career Experience
    • Gain valuable experience in the insurance industry, with opportunities to develop skills in customer service, sales, and business development.