Software Support Specialist

3 weeks ago


Redmond, Washington, United States Airship Full time
Job Overview

We are seeking a highly skilled and motivated Technical Assistance Professional to join our dynamic team at Airship AI. As an IT Service Resolution Expert, you will be responsible for providing exceptional support to our clients by troubleshooting, diagnosing, and resolving technical issues related to our law-based software, servers, virtual machines, and cloud environments.

The ideal candidate will have excellent verbal and written communication skills, the ability to work effectively in a team environment, and a strong understanding of networking, hardware, and software concepts. Additionally, experience working with government contracts and maintaining a clearance is highly desirable.

Responsibilities:

  • Provide technical assistance to clients via phone and email
  • Work closely with field technicians to install and replace hardware
  • Train clients on new systems and software
  • Create and complete detailed tickets for issue tracking
  • Participate in on-call rotation to address critical matters outside of business hours

Requirements:

  • 1+ years of experience in customer service
  • Excellent verbal and written communication skills
  • Strong understanding of networking, hardware, and software concepts
  • Experience working with government contracts and maintaining a clearance (desired)

Benefits:

  • Competitive compensation package
  • Excellent benefits
  • Dynamic working environment with opportunities for advancement


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