Field Service Automation Specialist

4 days ago

San Diego, California, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life.

Benefits
  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save (student debt program, and FreeU (education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity

The Field Service Automation Engineer is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts.

The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.

Responsibilities
  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues.
  • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determine the level of urgency of service support requests, develop recommendations, and implement solutions that reflect customer and Abbott business needs.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customers' ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
  • Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
  • Responsible for Service Contract Sales at assigned accounts.
  • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
  • Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.
Requirements
  • Associate's Degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment.
  • 2 years of experience interfacing with customers.
  • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

  • Field Service Automation Specialist

    23 hours ago

    San Jose, California, United States Sterling Engineering Inc. Full time

    Job DescriptionSterling Engineering Inc. is seeking a highly skilled Field Service Automation Specialist to join their team. As a Field Service Automation Specialist, you will be responsible for the installation, troubleshooting, and repair of Surface Mount Technology (SMT) equipment.Key Responsibilities:Install and configure SMT equipment at customer...

  • Automation Systems Engineer

    20 hours ago

    San Diego, California, United States JSat Automation Full time

    Job DescriptionJSat Automation is seeking an experienced Automation Systems Engineer to join their team in San Diego. This role may require up to 40% travel to client sites.Key ResponsibilitiesDesign and develop manufacturing control systems to support process operations.Interact with client personnel to identify and analyze continuous improvement...

  • Automation and Validation Engineer

    3 days ago

    San Diego, California, United States JSAT AUTOMATION INC Full time

    Job OverviewJSAT Automation is seeking a highly skilled Automation and Validation Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and developing manufacturing control systems in support of process operations.Key Responsibilities:Design and develop manufacturing control systems in support of process...

  • Automation Field Service Engineer

    1 day ago

    San Diego, California, United States Abbott Full time

    About the RoleThe Field Service Automation Engineer is a key member of our team, responsible for providing technical support and customer experience to our clients. This role requires a strong understanding of automation technology and excellent communication skills.Key Responsibilities:Provide technical support to clients via phone and on-site visitsPerform...

  • Field Service Automation Specialist

    3 weeks ago

    San Jose, California, United States Sterling Engineering Full time

    Job Title: Field Service EngineerJob Description:Job Summary:Sterling Engineering is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, troubleshooting, and repairing Surface Mount automation equipment in the field.Key Responsibilities:Install and commission Surface Mount...

  • Field Service Automation Specialist

    3 weeks ago

    San Jose, California, United States Sterling Engineering Full time

    Job Title: Field Service EngineerJob Description:Job Summary:Sterling Engineering is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, troubleshooting, and repairing Surface Mount automation equipment in the field.Key Responsibilities:Install and commission Surface Mount...

  • Bas Engineering Specialist

    5 days ago

    San Diego, California, United States JSat Automation Inc Full time

    Job DescriptionThis is a Remote Hybrid position that requires 40% of travel. As an Engineering Specialist at JSat Automation Inc, you will be responsible for engineering design, planning, and managing all phases of projects to ensure customer satisfaction stays at the highest levels.Key Responsibilities:Develop and conduct functional test procedures for HVAC...

  • Field Service Automation Engineer

    4 days ago

    San Diego, California, United States Abbott Full time

    About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.We are always looking towards the future, anticipating changes...

  • Automation Assembly Specialist

    1 week ago

    San Diego, California, United States PEAK Technical Staffing USA Full time

    Job Title: Automation Assembly SpecialistWe are seeking a skilled Automation Assembly Specialist to join our team at PEAK Technical Staffing USA. As an Automation Assembly Specialist, you will play a critical role in building and delivering world-changing laboratory automation systems.Key Responsibilities:Automation Workcell Assembly: Configure electrical,...

  • Engineering Design Specialist

    5 days ago

    San Diego, California, United States JSat Automation Inc Full time

    Job DescriptionThis is a Remote Hybrid position that requires 40% of travel. As an Engineering Specialist, you will be responsible for engineering design, planning, and managing all phases of projects to ensure customer satisfaction stays at the highest levels.Key Responsibilities:Develop and conduct functional test procedures for HVAC systems, building...

  • Automation Controls Specialist

    3 weeks ago

    San Diego, California, United States Gulfstream SP Full time

    Job Title:Automation Controls SpecialistLocation:San Diego, CASummary:We are seeking an experienced Automation Controls Specialist to join our Gulfstream SP team in San Diego, CA. As a seasoned professional with over 7 years of expertise in commercial building automation controls, you will drive revenue growth and provide technical guidance to clients and...

  • Engineering Design Specialist

    1 day ago

    San Diego, California, United States JSat Automation Inc Full time

    Job DescriptionThis is a Remote Hybrid position that requires 40% travel. As an Engineering Specialist, you will be responsible for engineering design, planning, and managing all phases of projects to ensure customer satisfaction stays at the highest levels. You will need to resolve issues related to scope of work on small and medium size projects, be...

  • Laboratory Automation Specialist

    4 days ago

    San Diego, California, United States QuidelOrtho Full time

    Transforming Diagnostics with QuidelOrthoWe are seeking a skilled Laboratory Automation Support Specialist to join our team at QuidelOrtho. As a world-leading in vitro diagnostics company, we are committed to delivering fast, accurate, and consistent testing solutions to our customers worldwide.Key ResponsibilitiesCoordinate and manage the implementation of...

  • Field Service Specialist

    3 days ago

    San Diego, California, United States Akima Full time

    Job SummaryWe are seeking a highly skilled Field Service Specialist to join our team at Akima. As a Field Service Specialist, you will be responsible for performing tower maintenance and antenna/equipment installation on towers.Key ResponsibilitiesPerform testing of sites with test equipment when performing maintenance and/or repairs.Install equipment,...

  • Automation Specialist

    21 hours ago

    San Diego, California, United States Experis Full time

    Job DescriptionWe are seeking a highly skilled CI Automation Expert to join our team at Experis. The ideal candidate will have a strong background in automation testing and a passion for delivering high-quality results.Key Responsibilities:Monitor and triage CI system issuesReport all issues, known or newGather failure rates and perform trend...

  • Engineering Design Specialist

    3 days ago

    San Diego, California, United States JSat Automation Inc Full time

    Job DescriptionThis is a Remote Hybrid position that requires 40% of travel. As an Engineering Specialist at JSat Automation Inc, you will be responsible for engineering design, planning, and managing all phases of projects to ensure customer satisfaction stays at the highest levels.Key Responsibilities:Develop and conduct functional test procedures for HVAC...

  • Field Service Engineer

    4 weeks ago

    San Diego, California, United States BD (Becton, Dickinson and Company) Full time

    Job Title: Field Service Engineer 1BD is seeking a skilled Field Service Engineer to provide technical support for our Pyxis automated dispensing systems in hospitals and healthcare facilities. As a Field Service Engineer, you will be responsible for providing efficient and effective field service support to our customers, including repair, preventative...

  • Field Service Engineer

    2 weeks ago

    San Diego, California, United States BD (Becton, Dickinson and Company) Full time

    Job Title: Field Service EngineerBD (Becton, Dickinson and Company) is seeking a skilled Field Service Engineer to provide technical support for our automated dispensing systems. As a key member of our team, you will be responsible for ensuring the efficient and effective operation of our systems, providing timely and professional service to our...

  • RPA Automation Specialist

    4 days ago

    San Diego, California, United States Managed Solution LLC Full time

    Job OverviewManaged Solution LLC is seeking a highly skilled RPA and Automation Engineer to join our team. As a key member of our technology team, you will play a pivotal role in transforming our business operations by identifying, developing, and implementing automation solutions that drive efficiency, reduce manual efforts, and optimize processes across...

  • Field Service Engineer

    5 days ago

    San Diego, California, United States BD Full time

    Job Title: Field Service Engineer 1The Field Service Engineer 1 is a critical role within the BD team, responsible for providing exceptional technical support to customers within a designated territory. This position requires a strong understanding of automated dispensing systems and a passion for delivering timely and effective solutions.Key...