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Cashier Team Member

2 months ago

Gurnee, Illinois, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Cashier Team Member, you will play a critical role in delivering an exceptional customer experience and ensuring the smooth operation of our stores.

Key Responsibilities

  • Provide fast and friendly checkout experiences for customers
  • Execute cash handling procedures to standards
  • Engage customers on benefits of rewards programs and complete enrollments
  • Educate customers on Voice of Customer (VOC) surveys
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible for merchandise recovery and maintenance, including the merchandise return/go back process
  • Support shrink and safety programs
  • Assist with omnichannel processes
  • Acknowledge customers, help locate products, and provide solutions
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values
  • Cross-trained in custom framing selling and production

Requirements

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings