Customer Service Lead

7 days ago


Utica, Michigan, United States SMS group Inc Full time
Job Title: Customer Service Lead - Production

Estimated Salary: $58,000 - $68,000 per year

Company Overview

SMS group Inc. is a leading manufacturer and supplier of induction tooling, including forge coils, cranks, and process equipment.

We are committed to providing innovative, reliable, high-quality products and exceptional customer service to our clients.

As a member of our team, you will have the opportunity to contribute to our success and grow your career.

Job Description

This role involves coordinating and overseeing production scheduling, ensuring timely delivery of quotes and job processes.

The ideal candidate will have experience in production/industry scheduling, planning, and leadership skills.

You will be responsible for estimating, processing, and following up on all quotes, processing new jobs, and maintaining customer records.

This position requires strong time management, flexibility, and communication skills to work effectively with cross-functional teams.

Key responsibilities include:

  • Lead production planning and scheduling
  • Estimate, process, and follow up on all quotes
  • Process new jobs and maintain customer records
  • Update and provide information about Nucor Inductors and Nucor Quotes
  • Create Bill of Material for each Job open
Required Skills and Qualifications

To succeed in this role, you should possess:

  • Experience in production/industry scheduling (or related scheduling)
  • Leadership skills
  • Excellent time management and organizational skills
  • Flexibility to change and adapt to new situations
  • Strong communication and interpersonal skills
Benefits

We offer competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, and a tuition reimbursement program.

As an equal opportunity employer, we value diversity and inclusion in the workplace.



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