Tax Office Manager
5 days ago
We are seeking a highly skilled and motivated Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for leading and developing a team of associates, delivering exceptional client experiences, and driving business growth across multiple offices.
Key Responsibilities- Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
- Build a high-performing team environment by training, coaching, and holding associates accountable for executing Service Standards, recognizing outstanding contributions, and developing career paths.
- Partner with the District General Manager to create and implement office-level growth plans, client growth targets, and local partnerships, while managing office community involvement.
- Assist the DGM in recruiting and interviewing candidates for tax office associate positions.
- Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
- Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules across all offices, ensuring accurate timekeeping and labor management.
- Travel between offices as required and may prepare up to 75 tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
- People management experience, with a proven ability to grow and develop associates.
- Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
- Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
- Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
- Computer proficiency with the ability to use MS Office.
- Bachelor's degree in a related field or high school diploma with the equivalent combination of experience.
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns).
H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people and strive to create a connected culture that values diversity, inclusion, and belonging.
We offer a comprehensive benefits package, including employee assistance programs, wellbeing initiatives, and discounts on everyday items and services. Our company is committed to building a culture of trust, care, and connections, where everyone feels safe to bring their authentic self to work every day.
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