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Housekeeping Associate

4 weeks ago

Michigan Center, Michigan, United States Kampgrounds of America Full time
Job Summary:

The Housekeeping Associate is responsible for maintaining a clean, sanitary, and comfortable environment in support of the housekeeping department at an OAK property. This role involves cleaning private offices and public common areas, including the general store, restrooms, and accommodation units, while adhering to departmental standards. The ideal candidate will provide professional, friendly, and engaging customer service, ensuring a positive experience for guests. Additionally, they will maintain housekeeping tools and equipment, work collaboratively with other departments, and adhere to KOA policies and safety protocols.

Key Responsibilities:
  • Clean and style accommodation rooms and public areas efficiently, adhering to brand expectations and time standards.
  • Refresh and replenish guest rooms with amenities, supplies, and collateral, ensuring all items are available for guest use.
  • Take a proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
  • Complete maintenance requests in a timely manner and in order of priority.
  • Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
  • Fill out appropriate forms and turn in any items left by guests to the housekeeping supervisor.
  • Ensure adherence to quality standards and health and safety regulations.

Requirements:
  • Desire to work in housekeeping or a related field.
  • Basic understanding of the English language and willingness to learn through hands-on experience of housekeeping and janitorial procedures.
  • Comfortable in a fast-paced and high-pressure environment.
  • Motivated, goal-oriented, and results-driven.
  • Ability to maintain confidentiality.
  • Able to work nights, weekends, and holidays.
  • Valid driver's license.

Physical Requirements:
  • Ability to stand for long periods of time.
  • Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally, and 10 pounds regularly.
  • Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.
  • Able to work inside and outdoors and in various climates.
  • Able to travel by automobile.