Guest Service Associate

2 weeks ago


Pittston, Pennsylvania, United States Geisinger Health System Full time
Job Summary

We are seeking a highly skilled Guest Service Associate to join our team at Geisinger Health System. As a key member of our team, you will be responsible for providing exceptional customer service to patients, visitors, and guests. Your warm and welcoming demeanor will make a lasting impression, ensuring a positive experience for all who interact with you.

Key Responsibilities
  • Welcome patients, visitors, and guests to our facility with a smile and a friendly greeting.
  • Provide accurate and timely information to patients, families, and staff regarding hospital policies, procedures, and services.
  • Assist patients with wheelchair transportation, valet parking, and shuttle services as needed.
  • Ensure that hospital entrances and lobbies are clean, orderly, and presentable at all times.
  • Collaborate with Environmental Services and Facilities to maintain a safe and welcoming environment.
  • Identify and report safety concerns and patient issues to management as needed.
Requirements

We are looking for a highly motivated and customer-focused individual who is able to work effectively in a fast-paced environment. A high school diploma or equivalent is preferred, and a minimum of one year of related work experience is also preferred. Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

About Geisinger Health System

Geisinger Health System is a leading healthcare provider in central and northeastern Pennsylvania. Our mission is to improve the health and well-being of the communities we serve, and we are committed to providing exceptional patient care and service. We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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