Customer Service Representative
6 days ago
Sam's Club is a leading membership-based retailer offering a wide range of products and services to its members. As a Member Assistant - Cart Attendant, you will play a vital role in shaping the shopping experience for our members.
Salary
The estimated hourly wage for this position is $19.75, which includes additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.
Job Description
This role involves ensuring that club pick-up orders are filled by contacting members to notify when pickup time is delayed, informing them when products are unavailable, offering alternative product options, and ensuring products are selected and packaged according to company policies and procedures. You will also be responsible for maintaining the safety of the facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management.
Required Skills and Qualifications
To be successful in this role, you must have excellent customer service skills, be able to thrive in fast-paced environments, and be a multi-tasker at heart. You should also be able to stand for long periods of time while assisting members quickly and accurately. A positive attitude, problem-solving skills, and attention to detail are essential for this position.
Benefits
Sam's Club offers a comprehensive benefits package, including health benefits such as medical, vision, and dental coverage, financial benefits like 401(k), stock purchase, and company-paid life insurance, and paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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