Clinical Refill Coordinator

2 weeks ago


Lansdale, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

Thomas Jefferson University & Jefferson Health is seeking a dedicated and compassionate Clinical Refill Coordinator to join our team in King of Prussia, PA.

The estimated salary for this position is $58,000 - $68,000 per year, depending on experience.

This role is ideal for an individual who is passionate about delivering exceptional patient care and contributing to the success of our organization.

Job Description:

  • Drive our refill queues and assist patients, physicians, and pharmacists in completing tasks such as claim adjudication/review, benefit investigations, financial assistance applications, and refill/adherence activities.
  • Collaborate with clinical staff to ensure accurate and timely processing of prescriptions.
  • Provide exceptional customer service to patients, healthcare professionals, and internal stakeholders.

Required Skills and Qualifications:

  • High School Diploma or GED equivalent preferred.
  • AS/BS degree preferred; Certified Pharmacy Technician (CPhT) preferred.
  • 3+ years of experience in customer service role.
  • 1+ years of experience in a specialty pharmacy, hospital, health insurance company, benefits department, or other related healthcare environment.

Additional Information:

  • Familiarity with clinical software systems and Medicare billing is highly preferred.
  • Demonstrated ability to handle difficult conversations in a professional and caring manner.


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