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Field Operations Specialist

2 months ago

Decatur, Illinois, United States Spectrum Full time

Job Summary

Spectrum is seeking a highly skilled and motivated Field Operations Specialist to join our team. As a Field Operations Specialist, you will be responsible for delivering exceptional customer service and technical expertise to our customers in the field.

Key Responsibilities

  • Install and repair services for residential customers, ensuring a high level of customer satisfaction and quality of work.
  • Provide technical support and education to customers on the proper use of their Spectrum services and equipment.
  • Work independently with minimal supervision, using hand tools and working in a variety of working conditions and locations.
  • Collaborate with internal teams to resolve customer issues and improve service delivery.
  • Meet or exceed performance metrics and quality standards, ensuring a high level of customer satisfaction and loyalty.

Requirements

  • High School diploma or equivalent required.
  • Technical skills including problem-solving, computer and software application use, and ability to accurately measure distances.
  • Communication and professionalism skills, with ability to work effectively with customers and internal teams.
  • Valid Driver's license with satisfactory driving record required.

What We Offer

  • Competitive pay and benefits package.
  • Opportunities for growth and development through training and mentoring.
  • A dynamic and supportive work environment with a focus on customer satisfaction and quality service delivery.