Customer Relationship Development Representative

4 weeks ago

Auburndale, Florida, United States Sysco Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? We have an exciting opportunity for a Customer Relationship Development Representative at Sysco, where you will play a vital role in supporting our local District Sales Managers and Sales Associates.

Job Summary:

We are seeking a highly motivated and organized individual to join our team as a Customer Relationship Development Representative. As a key member of our sales organization, you will be responsible for supporting customers through various processes such as validating orders, researching problems, and processing customer requests. This will include placing outbound sales calls to customers, responding to customer issues, and collaborating with assigned outside sales associates during servicing customers.

Key Responsibilities:

  • Sales Support: Assist in enabling the sales organization to provide customers with expanded service channel options
  • Customer Engagement: Support the performance of Marketing Associates to deliver planned results by becoming an integral team member to enhance the customer experience
  • Problem Resolution: Conduct research and resolve issues associated with customer deliveries, special orders, disputes, etc., and request credit on damaged, returned, or pricing issues
  • Data Management: Fully utilize Salesforce.com (Sysco 360) by capturing all customer interaction, communicating with MAs (marketing associate), and researching customer opportunities
  • Product Knowledge: Answer customers' questions about products, prices, availability, and product use, provide product information and practical training to customer personnel, and provide customers with invoicing and account receivable information
  • Team Collaboration: Assist in coordinating new business openings, added locations, and customer specials with merchandising, warehouse, credit, and transportation, support Marketing Associates with monitoring special or deviated pricing and ensure that it is working and entered into the pricing system correctly, and update all special pricing one month before the expiration date to ensure proper pricing activities
  • Communication: Compiles and types numeric data into tables or reporting formats every week to ensure accurate and precise information is provided to users, types, from rough drafts and composes, a variety of letters, documents, and reports which require accuracy, precision, and the ability to deal with confidential information, makes appropriate changes or corrections in grammar, punctuation, and spelling continuously to increase the effectiveness of department correspondence, researches and formulates weekly sales and brand ranking reports to provide current information to the staff and sales team for planning activities, and answer phones, routes calls, takes messages, and schedules appointments to ensure that proper and timely action is taken on the caller's needs
  • Reporting: Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data, perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports

Qualifications:

  • Education: High School education or GED required; Bachelor's degree in a related field (e.g., business administration) or equivalent educational level preferred
  • Experience: 1-year experience working in a business environment or an Associate degree instead of working experience; 1+ years of experience utilizing sales tools and techniques; 2+ years prior to Telemarketing or Sales/Customer Service experience; working knowledge of Sysco product categories sold to drive the penetration of existing accounts
  • Skills: Ability to plan and organize work activities; analyze and disseminate numerical data; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems; maintain a file system to include alphabetical, numerical, and chronological filing activities; possess excellent interpersonal, communication, business writing, grammar, and verbal communication skills; ability to manage pressures and stress associated with a deadline-oriented atmosphere and customer service issues; ability to effectively communicate telephonically; ability to influence and seen as a team player; strong interpersonal skills; basic to intermediate skills in performing math calculations (addition, subtraction, division, and multiplication); ability to effectively present information and respond to questions in a one-on-one conversation; basic knowledge of Sysco products preferred; demonstrated excellence in time management and attention to detail; must be able to effectively communicate clearly and professionally, both verbally and in writing; possess a strong work ethic and team player mentality; pleasant, helpful, and service-oriented

Salary: $60,000 - $80,000 per year, depending on experience

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