Library Associate

The City of Englewood is seeking a highly skilled and customer-focused Library Associate to join our team. As a key member of our Adult Services department, you will provide exceptional reference and readers advisory services to patrons, connecting them to a wide range of resources and programs.

• Provide reference and readers advisory services at the reference desk, utilizing automated library systems and online resources to connect patrons to print, non-print, and digital materials.
• Offer general assistance in the use of computer equipment and software applications, ensuring patrons have the skills they need to succeed.
• Interact extensively with patrons, staff, partner agencies, and community groups, providing exceptional customer service and support.
• Complete opening and closing procedures, ensuring the library is prepared for patrons and staff.
• Assist in the planning and implementation of services, programs, and special events for adults, promoting the library's collection and services.
• May participate in conducting outreach to the community, promoting the library's services and programs.

• Bachelor's degree in any field required.
• 2 years of customer service experience required; 1 year library and/or bookstore experience preferred.
• Ability to work independently and as part of a team, effectively managing time and priorities.
• Excellent communication and interpersonal skills, with the ability to work with diverse populations.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Work is performed in a standard library environment, requiring standing, sitting, and walking for extended periods of time. Must be able to push and pull a full book cart and perform occasional lifting (up to 25 lbs/force).