Customer Service Associate, Dental Clinic
6 days ago
Penn Medicine is seeking a Customer Service Associate to join our team. This role will be based in Philadelphia, PA and will report to the Manager of Clinical Operations.
In this position, you will provide exceptional customer service to patients, families, and healthcare providers by answering phone calls, responding to emails, and resolving issues in a timely and professional manner. You will also be responsible for maintaining accurate records, processing paperwork, and performing other administrative tasks as needed.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you are a detail-oriented and organized individual who is passionate about delivering outstanding customer service, we encourage you to apply
Responsibilities
- Provide exceptional customer service to patients, families, and healthcare providers through phone, email, and in-person interactions.
- Maintain accurate and up-to-date records, including patient demographics, medical histories, and treatment plans.
- Process paperwork and documentation, including insurance claims, lab results, and medical records.
- Perform other administrative tasks as needed, such as scheduling appointments, preparing correspondence, and data entry.
Requirements
To be considered for this role, you must have a high school diploma or equivalent and at least one year of experience in a customer-facing role. You should also have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
We offer a competitive salary of $15.79-$16.00 per hour, commensurate with experience, and a comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply
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