Customer Experience Associate
3 weeks ago
We are a dynamic company, Phoenix NSG Solutions, seeking an ambitious Customer Service Representative to join our team. This role is ideal for those who thrive in fast-paced environments and are passionate about building genuine relationships with customers.
As a Customer Service Representative, you will be responsible for cultivating customer connections, increasing customer loyalty, and expanding your consumer base. You will engage and educate consumers on our services, ensuring they have a favorable impression of our client and product portfolio.
Key Responsibilities:
- Developing and maintaining a thorough understanding of our clients' products and services.
- Engaging and educating consumers on services offered.
- Assisting in client management to answer questions, overturn objections, surpass needs, and increase satisfaction.
- Conducting research on competitors to maintain a cutting edge.
- Tracking and measuring customer conversion rates, interactions, and vital indicators; making adjustments as needed.
- Representing clients with honesty and communicating key concepts clearly.
Requirements:
- 1-3 years of demonstrated customer service experience.
- Adaptability to fast-paced environments and the ability to adjust under pressure.
- Proven ability to build client rapport and enhance the consumer experience.
- Passion for meeting new people and building genuine relationships.
- Problem-solving mindset and positive attitude.
- Must be extremely motivated, self-directed, and capable of working autonomously.
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