Sales and Customer Care Specialist

4 days ago


Gurnee, Illinois, United States Devroomen Garden Products Full time
Job Summary

We are seeking a talented Sales and Customer Care Specialist to join our team at Devroomen Garden Products. As a key member of our sales team, you will be responsible for building relationships with customers, resolving issues, and participating in in-house sales efforts.

About the Role:

  • Manage main phone line and transfers calls
  • Work with customers to resolve issues
  • Collaborate with Production Team to resolve issues
  • Follow up with existing customers to build relationships and upsell on our products
  • Communicate with sales staff and customers about orders (sold out, quantity change, etc....)
  • Maintain updated records
  • Prepare and mail bid books and other sales materials
  • Assist online and walk-in customers

Required Skills and Qualifications:

  • Excellent computer skills
  • MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive,
  • Excellent verbal and telephone skills
  • Strong problem-solving skills
  • Attention to detail
  • Excellent written and verbal communication skills
  • Planning and organization skills
  • Professionalism and integrity
  • Teamwork and relationship-building
  • Goal oriented
  • Experience in B2B Sales

Salary: $55,000 - $70,000 per year, depending on experience. We offer a competitive salary, benefits package, and opportunities for growth and development.



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