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Retail Sales Associate

2 months ago

Levittown, Pennsylvania, United States Asurion Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate - Electronics Repair. As a key member of our sales team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Resolve customer issues by troubleshooting and repairing electronic devices
  • Bring sales experience to consistently sell the Connected Home product and provide technical support solutions to customers
  • Learn and apply the details of the Connected Home product to meet customer needs
  • Perform in sales, provide excellent service and technical/repair support, and create satisfied customers
  • Expand knowledge of our products and culture
  • Deliver world-class customer service
  • Demonstrate our Core Values in all interactions
  • Be responsible for inventory management
  • Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and handing off packages to delivery drivers
Requirements
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Willing to undergo and pass a background check including Criminal and Drug Test
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
About Asurion

Asurion is a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.