Consumer Care Specialist

2 weeks ago


Easton, Pennsylvania, United States Crayola Full time
Job Summary

We are seeking a highly skilled Consumer Care Representative to join our in-house contact center team. As a Consumer Care Representative, you will be responsible for resolving consumer inquiries and complaints in a timely and professional manner.

Key Responsibilities
  • Respond to a wide range of consumer inquiries and complaints, protecting the Crayola brand.
  • Participate in ongoing training and coaching to enhance the consumer experience.
  • Utilize advanced engagement techniques to offer a highly personalized service experience.
  • Identify trends to provide early indicators of consumer perceptions or possible problems with products, programs, promotions, etc.
  • Meet or exceed contact center guidelines, including accuracy, data integrity, and response rates.
  • Negotiate and resolve liability claims up to $250, providing restitution for property damages or gestures of goodwill.
  • Utilize language translation services to assist non-English speaking consumers.
  • Complete assigned projects to support key company initiatives.
Requirements
  • Minimum 3-years customer service experience.
  • Excellent communication skills, including active listening, comprehension, and creative business writing.
  • Ability to identify trends and present to internal business partners.
  • Demonstrated ability to problem solve, multi-task, and manage time effectively.
  • Proficient in Microsoft Word and Office 365.
Why Crayola?
  • Kid-inspired culture.
  • Free admission to Crayola Experience for employees.
  • Community volunteerism opportunities.
  • Annual bonus potential for all full-time employees.
  • Company-matched 401(k) and employee value sharing plan.
  • Comprehensive healthcare benefits for eligible employees.
  • Education assistance program.
  • Wellness programs.
  • Employee resource groups.
  • Generous product discounts onsite and online.
  • Company-sponsored employee events.
  • Discounts on a wide variety of products and services.


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